How do you make or return an order?

Order on our site

To place an order on e-commerce, we invite you to do the following steps. This step will only take a few minutes…

  • Add products to your cart and validate it

  • Create your account or sign in by following the steps

  • Pay via our secure payment platform

  1. Add products to your cart

    To add products to your cart, go to an article page and choose your quantity. You have a button “Add to cart”. Just click on it and you’re done. It is also possible to add product from the homepage or category.

  2. Create your account or sign-in and follow the steps

    New client?

    Your order in 3 minutes

    1. Enter your e-mail address to create your account and validate your cart.
    2. Enter some personal information to ensure a high-quality service
    3. Validate your delivery and/or billing address
    4. Validate your carrier and our general sales conditions

    Already a client?

    Your order in 60 seconds

    1. Login with your email address or password
      Forgot your password? Click here
    2. Validate your delivery and/or billing address
    3. Validate your carrier and our general sales condition
  3. Pay via our secure payment platform

Return an order

You can use your client account or send the form via postal mail:

  • @

    Via your client account

    1. In your customer account, access your order history
    2. Select the order that contains the product you want to return.
    3. Select the product(s) to be returned by ticking the box next to their name(s). You can add an explanation, so we understand why the item was returned.

    Once this is completed, click on “Make a product return”, and the request will be sent to our logistics department.

    At first, the request will have the status “Pending Confirmation”. We will control the administrative aspect and place your order under “Pending Package” status.

    You must return the package to the following address [the company inserts the address] with the document to print and to include in your package.

    When our teams have received your package, the status will change to “Received package”.

  • Via signed postal mail

    Please complete and return this form only if you wish to retract.

    To [the company insert here its name, geographic address, and where available, its fax number and e-mail address]

    I/We (*) notify you/notify (*) hereby my/our (*) withdrawal of the contract for the sale of the goods (*)/for the prevision of services (*) below

     

     

     

     

     

    : ..../..../........

    (*) Strike out the useless mention

Then, a quality check of the goods will be carried out. A second verification “security” on the actual receipt of payment and in relation to stolen cards will be made. If everything is in order and the products are received in perfect condition the status will go to “Return complete”. Upon the appearance of this status, a refund without penalty, with the exception of the cost of return, will be made in within 15 days of receipt.

For more information, don’t hesitate to consult our general sales conditions or contact us.


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The generosity of our customers allowed us to plant

11 trees

to compensate CO2 emissions

More about our environmental involvement
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